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(212) 481 - 1171

New York, USA

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Shipping Policy

Online Orders are accepted from within the US 50 states

You can place your order online by completing our order form or call to place your order by phone at (212) 481 1171.

  • We accept AMEX, Discover, MasterCard and VISA
  • Please Include a contact phone #, we often verify orders by phone to further reduce the risk of fraud.

FAX Orders:

To place an order by fax, use our Online Ordering System to generate your order, and then print out the order. Fax your order to (212) 510 7351 or you may send a written request by e-mail. You must include, items you wish to purchase and your Credit Card information. Also, the type of credit card, card number, expiration date, credit card billing address, contact phone number and shipping address if it is different from the billing address, You must include a contact phone number.

Sales Tax:

Sales Tax on orders shipping to New York only. NYstate 8.875% sales tax applies.



Shipping
Big Apple Futons offers Free Drop Off Service in 5 boroughs of NY and Parts of NJ, Long Island and Westchester. For the customers of all states, except for NYC and parts of NJ, CT, PA, a curbside delivery.*
We also do professional Home delivery and installation services at a low fee which includes: (bringing the merchandise inside your house, unpacking, assemble and placement it in the room of your choice). For customers in all other states we offer curbside delivery (meaning the delivery service will deliver the merchandise to your home but will not bring it inside your home).
For details please call (212) 481 1171 .
We do not collect sales tax on deliveries out of New York state. Shipping is always FREE within Manhattan, Brooklyn, Queens, Bronx and Staten Island and parts of New Jersey, Long Island and Westchester.
 

* NOTICE:
Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway.
This service does not include set up or assembly of items or removal of packaging materials.

Please note, if you live down a road or driveway that the delivery truck cannot access without causing damage to the truck we will be unable to complete delivery. Please call to us for details about our service shipping.

Free furniture assembly in New York from $ 2499. (We can provide this service for free only on orders over $ 2499) FREE Shipping - map

Depending on shipping ZIP code:

 

07096,07097,07099,07101,07102,07103,07104,07105,07106,07107,07108,07109,07110,07111,07112,07114,
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07204,07205,07206,07207,07208,07302,07303,07304,07305,07306,07307,07308,07309,07310,07311,07399,
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07533,07538,07543,07544,07601,07602,07603,07604,07605,07606,07607,07608,07620,07621,07624,07626,
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07716,07718,07721,07724,07730,07732,07733,07734,07735,07737,07738,07739,07740,07746,07747,07748,
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07946,07950,07960,07961,07974,07976,07980,07981,08812,08817,08820,08830,08832,08837,08840,08846,
08854,08857,08859,08861,08863,08872,08878,08879,08882,08899,08901,08903,08904,10001,10002,10003,
10004,10005,10006,10007,10008,10009,10010,10011,10012,10013,10014,10015,10016,10017,10018,10019,
10020,10021,10022,10023,10024,10025,10026,10027,10028,10029,10030,10031,10032,10033,10034,10035,
10036,10037,10038,10039,10040,10041,10043,10044,10045,10046,10047,10048,10055,10060,10069,10072,
10079,10080,10081,10082,10087,10090,10094,10095,10096,10098,10099,10101,10102,10103,10104,10105,
10106,10107,10108,10109,10110,10111,10112,10113,10114,10115,10116,10117,10118,10119,10120,10121,
10122,10123,10124,10125,10126,10128,10129,10130,10131,10132,10133,10138,10149,10150,10151,10152,
10153,10154,10155,10156,10157,10158,10159,10160,10161,10162,10163,10164,10165,10166,10167,10168,
10169,10170,10171,10172,10173,10174,10175,10176,10177,10178,10179,10184,10185,10196,10197,10199,
10203,10211,10212,10213,10242,10249,10256,10257,10258,10259,10260,10261,10265,10268,10269,10270,
10271,10272,10273,10274,10275,10276,10277,10278,10279,10280,10281,10282,10285,10286,10292,10301,
10302,10303,10304,10305,10306,10307,10308,10309,10310,10311,10312,10313,10314,10451,10452,10453,
10454,10455,10456,10457,10458,10459,10460,10461,10462,10463,10464,10465,10466,10467,10468,10469,
10470,10471,10472,10473,10474,10475,10499,10502,10503,10504,10506,10510,10514,10520,10522,10523,
10528,10530,10532,10533,10538,10543,10545,10550,10551,10552,10553,10557,10558,10559,10562,10570,
10571,10572,10573,10577,10580,10581,10583,10591,10592,10594,10595,10601,10602,10603,10604,10605,
10606,10607,10610,10625,10629,10633,10650,10701,10702,10703,10704,10705,10706,10707,10708,10709,
10710,10801,10802,10803,10804,10805,10901,10911,10913,10920,10931,10952,10954,10956,10960,10962,
10964,10965,10968,10970,10976,10977,10982,10983,10989,10994,10995,11001,11002,11003,11004,11005,
11010,11020,11021,11022,11023,11024,11025,11026,11027,11030,11040,11041,11042,11043,11044,11050,
11051,11052,11053,11054,11055,11096,11099,11101,11102,11103,11104,11105,11106,11109,11120,11201,
11202,11203,11204,11205,11206,11207,11208,11209,11210,11211,11212,11213,11214,11215,11216,11217,
11218,11219,11220,11221,11222,11223,11224,11225,11226,11228,11229,11230,11231,11232,11233,11234,
11235,11236,11237,11238,11239,11240,11241,11242,11243,11244,11245,11247,11248,11249,11251,11252,
11254,11255,11256,11351,11352,11353,11354,11355,11356,11357,11358,11359,11360,11361,11362,11363,
11364,11365,11366,11367,11368,11369,11370,11371,11372,11373,11374,11375,11377,11378,11379,11380,
11381,11385,11386,11388,11390,11405,11411,11412,11413,11414,11415,11416,11417,11418,11419,11420,
11421,11422,11423,11424,11425,11426,11427,11428,11429,11430,11431,11432,11433,11434,11435,11436,
11439,11451,11484,11499,11501,11507,11509,11510,11514,11516,11518,11520,11530,11531,11535,11536,
11542,11545,11547,11548,11549,11550,11551,11552,11553,11554,11555,11556,11557,11558,11559,11560,
11561,11563,11564,11565,11566,11568,11569,11570,11571,11572,11575,11576,11577,11579,11580,11581,
11582,11583,11588,11590,11592,11593,11594,11595,11596,11597,11598,11599,11690,11691,11692,11693,
11694,11695,11696,11697,11701,11709,11710,11714,11724,11726,11732,11735,11736,11737,11747,11753,
11756,11758,11762,11765,11771,11773,11774,11783,11791,11793,11797,11801,11802,11803,11804,11815,
11819,11853,11854,11855

 

Would like to know how long it will take to receive the furniture?
Please allow up to 2 to 5 business days for delivery based on availability.
For local deliveries in New York and New Jersey we use our own trucks making it faster and cheaper to bring your order to you.
FREE Shipping


Exchange Policy
If you are not 100% satisfied with your item, you have 10 days to return the item to Big Apple Futons in new condition and original packaging. You, the customer, are responsible for return shipping. Once the merchandise is received at our warehouse and inspected, we will refund the purchase price (not including shipping) less a 20% re-stocking fee. Your credit will be processed within 1 week.

We will not charge a fee on canceled orders that have not been processed! We normally process all orders within 24 hrs.

It is important that you inspect the furniture for damages upon delivery, if an item is found defective, we will repair or replace it at no cost to you.

Mattresses are not returnable once removed from plastic bag. Mattresses that have never been removed from original bag can be returned up to 7 days after date of delivery. There is a 20% restocking fee that will apply for any new returned mattress.

We cannot be held responsible if your order does not fit into your home. You cannot refuse or return your order for this reason. If you have purchased from us a special assembly package, all the furniture must be inspected immediately upon assembly completion for damage. Only at this time can a damage claim be filed.

It is solely the responsibility of the customer to transport returned merchandise to the store. We can arrange a delivery service to pickup merchandise that needs to be returned or exchanged for an additional fee which is paid directly to the delivery service.


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